Intelligent Automation: What Is It?

We all have heard a lot about Artificial Intelligence, Machine Learning, Robotic Process Automation, but do people recognize a new and strong contender that is added to the list by the name of Intelligent Automation?

Automation is a much familiar technical concept but the smart and intelligent aspect added to it raises questions about this new revolution and want to know what lists it among the robust technologies of the digital era.

Bringing them all together, Intelligent Automation (IA) is a trend that promises to be the next step in digital transformation and business innovation. It majorly combines Artificial Intelligence and Automation that can eliminate human intervention in tasks, make decisions independently, and elevate the ongoing automation processes as well.

“Intelligent Process Automation is a convergence of Smart Technologies.”

IA integrates robotics, AI and automation with multiple components from different emerging technologies and is extremely broad in scope, capabilities, application, and services. Making the best use of tools like RPA, AI, and Business Process Management (BPM) Intelligent Automation is designed to reduce the human workload by executing tough and complex processes.

Intelligent Automation, to IT, refers to an automation tool that is smart enough to improve its processes and outcomes, optimize resources, make autonomous decisions, enhance efficiency all by analyzing data and augmenting human intelligence.

Example:
Any program, software, or application that can make decisions and take actions automatically, analyzing data without human involvement has IA embedded into it.

Intelligent Automation Use Cases and Benefits

#Allocating Resources
With more and more jobs, manual management scales and it becomes difficult to tackle and arrange an array of resources concerned with a myriad of departments within an enterprise.

Resource allocation and job requirements are effectively and acutely fulfilled by the IA-supported systems where they make sure that each allocation is an adequate fit for the job role as per the defined business requirements. The sorting and selection are processed through robust AI-ML programs.

#Scheduling Jobs
In the case of workloads on a daily, weekly, or overnight basis, the intelligent automation software systems can automatically make decisions on scheduling jobs, thus, aligning each resource along the lines of heavy traffic and reducing the chances of bottlenecks or overlaps.

Scanning huge databases and servers is prone to making manual errors; however, the IA tools can make no mistake in such scenarios and can handle complex tasks with precision and accuracy.

#Orchestrating Cloud/Virtual Machines
As per the dynamic and real-time demands, cloud-based machines can be tuned up or down which helps in optimization, efficiency, and productivity. Reducing the count of idle machines, cloud-cost optimization is facilitated that further improves SLAs.

#Augmenting Customer Support
With the right use of technology and information customer service can be leveraged to a high level. Intelligent Automation embedded into systems can perform human tasks nimbly and offer swift responses to customer queries with immediate redressal.

Automation-enabled customer support systems are powered with business intelligence to interactively handle customer grievances to great limits and offer control only when human intervention is needed.

Advantages Of Business Process Automation

Increased Process Efficiencies
IA-powered systems speed up the internal as well as external processes, ensuring they are completed to a high standard with quality and accuracy.

Eliminate Repetitive Tasks
With intelligent automation, organizations can release employees from repetitive and complex tasks as they can be proficiently and professionally handled by automated bots, effectively and error-free. Routine tasks are well-managed by intelligent technologies and smart algorithms.

Reduce Costs and Overheads
Automating some of the business activities can surely help in reducing costs and overheads. IA systems when deployed can help companies to cut costs on resources that are replaced by these smart software. Moreover, managers can pare down their team size or take up more clients while focusing more on other significant tasks, leaving the rest on automated tools.

Big Data Interpretation
Data is the central segment on which any and every e-device feeds. Intelligent automation can retrieve, manage, and process large amounts and repositories of data which can become impossible for humans to execute in one go. Repositories and servers can be fetched and processed through these smart systems within no time with assured accuracy.

Fraud Detection
Intelligent automation is given its name considering the smartness it can gain beyond humans. Protecting the cyber world, the digital workforce (bots, IA-powered tools) can seamlessly detect fraud and any suspicious activity that may get inherited into the business network non-authoritatively.

Avoid Risks of Human Errors
Repetitive and mundane tasks have great possibilities of occurrence of errors that can be incredibly harmful and prove costly to the business. Nonetheless, IA bots can automate such activities, saving time and can reduce the chances of mistakes, thus, avoiding rework.

Is your Business Up for Software Automation and Control?

Automation is the key to the effective working of software or an application in today’s era. Our digital product solutions aim to simplify end-to-end management and working of the product via intelligent automation.

Software development experts at CodeGlo build customized automation solutions for businesses of all types and sizes to enable them to reap the benefits of thoughtful and insightful automation, improving the business processes and productivity along with revenue growth.

Check out “How Codeglo’s Developers Helped A Company Grow Its User Base 5x.”